14 day cooling off period
In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping cost for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
You can use this model proposed by the European Commission to cancel your purchase https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1403168186965&uri=CELEX:32011L0083#d1e265-84-1
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.